Shipments and returns

Your pack shipment

We advice you to contact us on 01702 542231 to check stock availability before ordering. We cannot guarantee delivery of an item by a certain timescale without prior knowledge. Quite a few items are made to order, and we don't always carry stock. Please allow 3-4 weeks for larger items. We endevour to get your order out to you asap, and if we have stock, the item is usually dispatched in 1-2 weeks, however, please check before ordering. All large items are send on a next day delivery courier service, signed for.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected. We recyle materials where possible.